Mat Floors are printed on raw material, so small imperfections/markings, bubbles or markings may be present in the print and are not a flaw.
ORIENTATION/SIZING: Mat Floors are measured in feet, and are listed width x height. Plank width may vary depending on size selected.
PROCESSING/SHIPPING: Mat Floors are custom made to order & can take around 1-2 weeks to process before shipping. This is an approximate date.
Mat Floor processing is unable to be expedited.
Mat Floors ship separately from all products.
Unexpected delays may rarely occur due to the floor needing to be reprinted after processing to avoid shipping out misprinted or defective flooring.
EXCHANGES/REFUNDS: Each Mat Floor is made to order, therefore we do not accept cancellations/exchanges/returns.
All sales are final once your order is placed.
If your floor is received defective or damaged it must be reported within 30 days of receipt for replacement.
SETS/MIXING MATERIALS: If you are planning to use two wood designs together as a set, (one backdrop as a wall and one for a floor) we strongly suggest purchasing the same material & size for the closest match.
Plank width may vary when selecting different sizes.
We advise against mixing materials as the colors may not match as closely. We can not color match and do not guarantee two different materials will match. We also recommend purchasing both backdrops at the same time so they are able to print on the same printer at the same time for the best color match.
See our FAQ page for further information.
CARE: If your Mat Floor gets dirty, you can simply clean with Dawn soap and hose off using a high-pressure hose. We do not recommend using for cake smashes unless using white icing, the icing dye can stain your Mat Floor.
STORAGE: You can easily store your Mat Floor by rolling, or laying flat and stacking. We recommend storing your floor flat to avoid denting or bubbling.
Actual printed product may vary slightly from an actual stock image.
In use images show the printed product in use. Images may vary slightly depending on a photographer's particular lighting, editing style & photography technique.
The production time need 3-7 days. All items will be shipped within 5-10 days. You will receive an automated email with the Tracking Number the day your package is being shipped, which is typically within 3 days after the close of the purchase.
Once you get the Tracking No, you will get your order within 7 days if all normal(If you do not receive the email it may be due to your Junk Mail filter)
If you need to rush an order please contact us. Once you placed an order, you can't cancel your order, if you still want to cancel it, please contact us if possible as once an item is in production we cannot stop it.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time. It can't be shipping rolled when the 2 sides of the size are larger than 8ft.
We don't accept any return if our backdrops have not damaged when you get it. Because of the special nature of background products, we cannot make a second sale. Thanks for your understand.
If we send a wrong backdrop to you or If you got a damaged backdrop due to our mistake, please contact us resend one to you, but you need bear the shipping fee（Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!)
Our material is Vinyl, please check our description. We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) But we can offer replacement order for you, you need to pay 50% of the replacement fee (the material fee) and shipping costs(10-20 USD)
All returns must be made within 30 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by foxbackdrop.com
If our backdrops have any problem, please contact us within 14 days of receipt of your order, if our backdrop has no problem, we can not return because of the special nature of our products.