Mat Floors are printed on raw material, so small imperfections/markings, bubbles or markings may be present in the print and are not a flaw.
ORIENTATION/SIZING: Mat Floors are measured in feet, and are listed width x height. Plank width may vary depending on size selected.
PROCESSING/SHIPPING: Mat Floors are custom made to order & can take around 1-2 weeks to process before shipping. This is an approximate date.
Mat Floor processing is unable to be expedited.
Mat Floors ship separately from all products.
Unexpected delays may rarely occur due to the floor needing to be reprinted after processing to avoid shipping out misprinted or defective flooring.
EXCHANGES/REFUNDS: Each Mat Floor is made to order, therefore we do not accept cancellations/exchanges/returns.
All sales are final once your order is placed.
If your floor is received defective or damaged it must be reported within 30 days of receipt for replacement.
SETS/MIXING MATERIALS: If you are planning to use two wood designs together as a set, (one backdrop as a wall and one for a floor) we strongly suggest purchasing the same material & size for the closest match.
Plank width may vary when selecting different sizes.
We advise against mixing materials as the colors may not match as closely. We can not color match and do not guarantee two different materials will match. We also recommend purchasing both backdrops at the same time so they are able to print on the same printer at the same time for the best color match.
See our FAQ page for further information.
CARE: If your Mat Floor gets dirty, you can simply clean with Dawn soap and hose off using a high-pressure hose. We do not recommend using for cake smashes unless using white icing, the icing dye can stain your Mat Floor.
STORAGE: You can easily store your Mat Floor by rolling, or laying flat and stacking. We recommend storing your floor flat to avoid denting or bubbling.
Actual printed product may vary slightly from an actual stock image.
In use images show the printed product in use. Images may vary slightly depending on a photographer's particular lighting, editing style & photography technique.