Our main goal here at Fox Backdrop is to offer our customers a superb shopping experience from start to finish. All returns are subject to a 50% restocking fee.
Please review the below information regarding our return policy and contact us if you have any further questions!
Q: How does the customer get replacements or returns?
A: Please contact us by email within 3 days after receiving the goods, and upload the product details.
Q: What is condition of goods which buyer can return?
A: Only goods ware damaged or broken when received.
Q: When can the customer return the goods？
A: All returns must be done within 30 days after receiving your item, and be approved by our team.
Q: How long will we accept the customer's return request?
A: Generally speaking, we will take the return request within 24-48 hours.
Q: Who will be repsonsible for the return shipping fee?
A: The buyer is responsible for the return shipping fee, and it's about USD20-80.
Q: When will the customer receive the refund？
A: Our team will issue the refund to the customer in 3-5 business days when we receive the return goods.
Our Email is email@example.com
Contact phone: +86-18549821328