Return

Our main goal here at Fox Backdrop is to offer our customers a superb shopping experience from start to finish. All returns are subject to a 50% restocking fee.

Please review the below information regarding our return policy and contact us if you have any further questions!

Q: How does the customer get replacements or returns?

A: Please contact us by email within 3 days after receiving the goods, and upload the product details.

Q: What is condition of goods which buyer can return?

A: Only goods ware damaged or broken when received.

Q: When can the customer return the goods？

A: All returns must be done within 30 days after receiving your item, and be approved by our team.

Q: How long will we accept the customer's return request?

A: Generally speaking, we will take the return request within 24-48 hours.

Q: Who will be repsonsible for the return shipping fee?

A: The buyer is responsible for the return shipping fee, and it's about USD20-80.

Q: When will the customer receive the refund？

A: Our team will issue the refund to the customer in 3-5 business days when we receive the return goods.

Our Email is support@foxbackdrop.com

Contact phone: +86-18549821328