SHIPPING TIME
The production time need 3-7 days. All items will be shipped within 5-10 days. You will receive an automated email with the Tracking Number the day your package is being shipped, which is typically within 3 days after the close of the purchase.
Once you get the Tracking No, you will get your order within 7 days if all normal(If you do not receive the email it may be due to your Junk Mail filter)
If you need to rush an order please contact us. Once you placed an order, you can't cancel your order, if you still want to cancel it, please contact us if possible as once an item is in production we cannot stop it.
Note: 1. In orders with more than one item, the processing time will be based on the item with the longest processing time. It can't be shipping rolled when the 2 sides of the size are larger than 8ft.
2.If the customer requests to change the address during the transportation of the goods, the customer shall bear the cost of changing the address
RETURN POLICY
We don't accept any return if our backdrops have not damaged when you get it. Because of the special nature of background products, we cannot make a second sale. Thanks for your understand.
If we send a wrong backdrop to you or If you got a damaged backdrop due to our mistake, please contact us resend one to you, but you need bear the shipping fee（Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!)
Our material is Vinyl, please check our description. We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) But we can offer replacement order for you, you need to pay 50% of the replacement fee (the material fee) and shipping costs(10-20 USD)
All returns must be made within 30 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by foxbackdrop.com
If our backdrops have any problem, please contact us within 14 days of receipt of your order, if our backdrop has no problem, we can not return because of the special nature of our products.
Customer Service:support@foxbackdrop.com
